Privacy Policy
Last updated: 04 July 2025
Who We Are
heylilac is operated by t3sh Gateway Limited, an Irish company. We provide an AI-powered sexual wellness education platform that helps people learn about intimate relationships and sexual health through private conversations.
Contact us about privacy:
- Email: [email protected]
- Address: t3sh Gateway Limited, 77 Camden Street Lower, Dublin, D02 XE80, Ireland
Your Privacy Promise
Your conversations are completely private and confidential. We never share your personal information, conversation data, or identity with anyone outside our organization. Your privacy and anonymity are our highest priorities.
What Information We Collect
Information You Provide
When you create an account, we collect your email address (or you can sign in with Google) and confirmation that you're 18 or older. We do not ask for your name, date of birth, or other personal details.
During conversations, we collect all messages you send to our AI system. We also store summarized memories of your previous conversations including your goals, progress, and important information you've shared to provide personalized responses over time.
If you subscribe to our service, payment and billing information is managed by Polar.sh and Stripe. We do not store any payment information on our servers.
We also collect any feedback, support requests, or other communications you send to us voluntarily.
Information We Collect Automatically
Our platform automatically collects technical information including your IP address, browser type, device information, and how you use our service. We use cookies and similar technologies to remember your preferences and improve your experience.
We track conversation patterns, feature usage, and session duration to understand how our service is being used and to identify areas for improvement.
How We Use Your Information
To Provide Our Service
We process your conversation data to generate AI responses and deliver our educational service. Your account information helps us manage your subscription, process payments, and provide customer support when needed.
We use technical data to keep our platform secure, fix technical issues, and ensure our service works properly across different devices and browsers.
To Improve Our Service
With your explicit consent, we may use your conversation data in completely anonymized form to improve our AI systems. All personal identifiers are removed before any data is used for AI training purposes.
We analyze usage patterns in aggregate to understand how our service is being used and to develop new features that better serve our users' needs.
Legal Requirements
We process certain data to comply with legal obligations, including age verification requirements for sexual wellness content and financial record-keeping for tax purposes.
Data Security
Advanced Protection Measures
We implement multiple layers of security to protect your sensitive conversation data:
- Database Security: All data is encrypted at rest with volume encryption on our production cluster. Our database systems use encryption by default for all stored information.
- Network Security: We use secure network protocols and encryption to protect data in transit.
Incident Response
If a data breach affects your personal information, we will notify you within 72 hours and provide details about what happened, what information was involved, and what steps we're taking to address the issue.
Your Privacy Rights
Access and Control
You can view, download, or delete your conversation history at any time through your account settings. You can also request a complete copy of all personal data we hold about you.
Correction and Updates
You can update your account information, correct any inaccuracies, or modify your communication preferences through your account dashboard or by contacting our support team.
Consent Management
You can withdraw your consent for us to use anonymized conversation data for AI improvement at any time. This won't affect the basic operation of our service, which relies on legitimate interests for core functionality.
Data Portability
You can download your conversation history in a machine-readable format, allowing you to transfer your data to another service if desired.
Contact Us About Privacy
Privacy Questions
For any questions about this privacy policy or how we handle your data, email [email protected]. We respond to all privacy inquiries within 5 business days.
Legal Information
- Data Controller: t3sh Gateway Limited
- Registration: Irish company based in Dublin
- Governing Law: Irish data protection law and EU GDPR
- Supervisory Authority: Irish Data Protection Commission