Terms & Conditions
Last updated: 04 July 2025
About Our Service
heylilac is an AI-powered sexual wellness education platform operated by t3sh Gateway Limited, an Irish company.
We provide educational AI conversations about sexual wellness and intimate relationships. We are NOT a medical treatment service, professional therapy practice, or crisis support center. You must be at least 18 years old to use our service.
Important: AI Education Only
Our AI provides educational information only and is not medical advice or professional therapy. You should always consult real healthcare professionals for medical issues, relationship crises, or sexual dysfunction.
In emergency situations, contact emergency services at 112 or 999, or reach Samaritans Ireland at 116 123 (free, 24/7 support).
Our AI has limitations and can make mistakes. It doesn't understand your complete personal situation, so use any guidance thoughtfully and at your own risk. This service cannot replace professional medical or therapeutic care.
Subscription & Pricing
Free Trial Period
We offer a 7-day free trial that includes 10 voice minutes of conversation time. No payment is required during the trial period. Your trial automatically converts to your selected paid plan unless you cancel before it ends.
Paid Subscription Plans
Our current subscription plans and pricing are detailed on our pricing page at [website]/pricing. We offer both monthly and annual billing options, with discounts for annual subscriptions and special offers for new users. All prices include Irish VAT and are clearly displayed during the checkout process.
Our 60-Day Money-Back Guarantee - No Questions Asked
We offer a comprehensive 60-day money-back guarantee that goes beyond EU legal requirements. If you've used 80% or less of your allocated voice minutes during any billing period, you'll receive a complete 100% refund with no questions asked. If you've used more than 80% of your voice minutes, you'll receive a fair prorated refund based on your actual usage.
We also automatically refund any unused voice minutes whenever you cancel your subscription or delete your account. This happens immediately without any action required from you, and refunds are processed within 24 hours of cancellation. Simply email [email protected] to request any refund.
Your Privacy
Your personal data is completely confidential, and we never share your personal information with anyone outside our organization.
How We Handle Your Data
We process your conversations solely to provide AI responses and deliver our educational service. With your explicit consent, we may use your conversation data in anonymized form to improve our AI systems, but all identifying information is completely removed before any such use.
When you cancel your subscription or delete your account, we automatically delete your personal data within 30 days. We retain only essential billing records for 7 years as required by Irish tax law, but these contain no personal conversations or sensitive information.
Your Data Rights
You have complete control over your data and can download your conversation history at any time through your account settings. You can also delete your account and request immediate data deletion within 72 hours by contacting our support team.
Acceptable Use
You may use our service to:
- Have private AI conversations about sexual wellness
- Use the platform for personal education and learning
- Cancel your subscription at any time without penalty
- Download or delete your personal data whenever you choose
You may not:
- Share your account login credentials with other people
- Use our service if you're under 16 years old
- Attempt to hack, damage, or misuse our platform
- Use the service for any illegal activities or purposes
Liability & Disclaimers
We provide our service "as is" without any guarantees or warranties. To the maximum extent permitted by Irish and EU law, our total liability is limited to the subscription fees you have actually paid to us.
We are not responsible for any consequences that may result from AI-generated advice or recommendations, as our service is purely educational. You acknowledge that you use all AI guidance at your own risk and discretion, and should always consult qualified professionals for important health or relationship decisions.
Cancellation & Account Management
You can cancel your subscription at any time without penalty through your account settings dashboard or by emailing [email protected]. When you cancel, your access continues until your current subscription period expires, ensuring you receive full value for what you've paid.
Any unused voice minutes from your current billing period are automatically refunded within 24 hours of cancellation. Your conversation history and personal account information are permanently deleted within 30 days of cancellation, though you can request immediate deletion within 72 hours if preferred.
We may suspend accounts in cases where users violate these terms, engage in illegal activities, abuse our platform, or fail to pay subscription fees after our standard grace period. We will typically attempt to resolve issues before taking suspension action, except in cases involving illegal activity or serious abuse.
Updates & Legal Information
We may update these terms periodically to reflect changes in our service or legal requirements. We'll notify you of any significant changes via email at least 30 days before they take effect.
Legal Information
- Company: t3sh Gateway Limited
- Registration: Irish company based in Dublin
- Address: 77 Camden Street Lower, Dublin, D02 XE80, Ireland
- Contact: [email protected]